Festival Venues

    San Francisco

    Castro Theatre
    429 Castro Street

    Public Transportation
    Bus/Streetcar: 24 Divisadero, 33 Ashbury/18th, 35 Eureka, 37 Corbett, F Market
    MUNI Metro: K, L, M, T (exit at Castro station)
    BART: Transfer to MUNI Metro at the Embarcadero, Montgomery, Powell or Civic Center stations 

    Parking
    Street parking can be difficult to find in and around the Castro District. If you do find a place, please be aware of parking restrictions on many streets.

    Everett Middle School Parking Lot has parking available. Click here for more information.

    Concessions
    Concessions are available to purchase at all screening times. Please wear your mask when not eating or drinking.

    Accessibility
    For all patrons with accessible or mobility needs, the loading zone in front of the Castro Theater is always available for a close drop off. Frameline volunteers are ready to assist all patrons with accessibility or mobility needs directly inside of the theater lobby; waiting in line is not required. 

    There are no accessible parking spaces near The Castro Theatre.

    The Castro Theatre has 10 wheelchair accessible spaces available. They are located in the back on the main floor (Orchestra Level), on both sides of the house. Click here for a map of the venue.

    The Castro Theatre has the ability to plug in an electric wheelchair for charging, if requested. Please speak to a Castro representative while onsite, or call ahead, to inquire about this.

    There is one all gendered accessible restroom on the main level of the theater, on the left side of the lobby. 

    There is a working automated push-button door opening functionality of the main entry doors, on the left side of the building.  

    The Mezzanine is not accessible. No events or registrations are being held in the mezzanine.

    The stage is not accessible. 

    The Pavillion is a temporary area for industry and filmmaker guest check-in. It is located in the parking lot next to The Castro Theatre. It is fully accessible for all of our invited guests.

    Roxie Theater
    3117 16th Street

    Public Transportation
    Bus: 14 Mission, 22 Fillmore, 33 Ashbury/18th, 49 Van Ness/Mission
    BART: 16th & Mission station

    Parking
    Parking can be difficult in the Mission, but you might want to try the parking garage at 42 Hoff Street (off of 16th between Mission & Valencia).

    Everett Middle School Parking Lot has parking available. Click here for more information.

    Concessions
    Concessions are available to purchase at all screening times. Please wear your mask when not eating or drinking.

    Accessibility
    Arrival – The Roxie is 1.5 blocks from the 16th St BART stop. The sidewalks are fairly smooth, and the curbs have cuts for easier mobility whether you’re on wheels or on foot. The challenge at the Roxie is the slope into the front doors which is on the steeper side. It is nice to have someone assist a person in a wheelchair getting up the slope but it can be navigated without assistance.

    As of March 2021, both the Big Roxie and the Little Roxie have automated push-button door opening functionality. The Big Roxie has buttons on the inside and outside, and currently the Little Roxie has a button on the inside.

    Seating – All ADA seats are marked with blue signs. A map is located here.

    The Roxie has two wheelchair accessible spots with reserved ADA companion spots next to them. The outside armrests of these two companion seats can be lifted up.

    There are 4 other ADA accessible spots on the edge of the rows with more leg room. These spots are located 1/3 way down the rows of seats in the middle on both aisle sides of the auditorium with very good views of the screen.

    Bathrooms – As of December 2020, the Big Roxie now has an ADA compliant, wheelchair-accessible bathroom, with touchless faucet and soap dispenser, in addition to a smaller, non-ADA bathroom. All bathrooms are gender neutral. Frameline does not use the Little Roxie.

    AMC Kabuki 8
    1881 Post Street

    Public Transportation
    Bus/Streetcar: 22 Fillmore/Geary, 38 Geary/Webster, 38R Geary/Laguna
    BART: Van Ness Station

    Parking
    AMC Kabuki offers on-site parking at $2.00 per hour. AMC Kabuki does not offer parking validation. There is street parking in the area surrounding the theatre. Parking is free after 6pm.

    Concessions
    Concessions are available to purchase at all screening times. Please wear your mask when not eating or drinking.

    Accessibility
    AMC Kabuki is fully wheelchair accessible with ramps and elevators and has 8 wheelchair spaces. 

    There are ADA-specific parking spaces inside of the parking garage.

    AMC Kabuki has accessible restrooms.

    AMC Kabuki has the ability to plug in an electric wheelchair if requested. Please speak to an AMC representative while onsite, or call ahead, to inquire about this.

    SFMOMA Phyllis Wattis Theater
    151 3rd Street

    Theater Entrance
    Please enter the theater through the Visitors Entrance on Minna St.

    Public Transportation
    Bus/Streetcar:
    3rd Street & Folsom:8 Bayshore, 8AX Bayshore A Express, 8BX
    Bayshore B Express, 30 Stockton, 45 Union – Stockton

    Market St & 3rd Street: 5 Fulton, 5R Fulton Rapid, 7 Haight –
    Noriega, 38 Geary

    Mission S & 3rd St: 101 Santa Rosa-SF, 130 San Rafael-SF, 10
    Novato-SF, 14 Mission, 14R Mission Rapid
    MUNI Metro: Market & Wharves (F), Church (J)
    BART: Mission Street, Howard Street, Third Street, Second Street (Blue, Green, Red, Yellow)
    Cable Cars: PH Beach & Hyde, PM Bay & Taylor

    Parking
    SFMOMA’s parking garage is located at 147 Minna Street. Parking onsite directly supports the museum and its programs.

    SFMOMA Parking Garage Hours: 7 a.m.–11 p.m. (daily)
    Rates:
    $4 per 30 minutes
    $26 up to 10 hours
    $35 up to 24 hours

    SFMOMA members receive a 25% discount. Please visit the Haas Jr. Atrium on Floor 1 for validation.

    Biking
    Limited bike parking is available near the museum’s entrance at Howard Street, next to the large outdoor staircase. Please lock your bike securely. Bikes are parked at your own risk. SFMOMA is not responsible for loss or damage. 

    Concessions
    Concessions are not available. 

    Accessibility
    The SFMOMA Theater is fully accessible with an entire row of wheelchair accessible spaces. Companion seating is limited. 

    The stage is fully accessible via a ramp. 

    There are ADA-specific parking spaces inside of the parking garage.

    SFMOMA has accessible restrooms.

    SFMOMA has the ability to plug in an electric wheelchair if requested. Please speak to a representative while onsite, or call ahead, to inquire about this.

    PROXY
    432 Octavia Street

    Public Transportation
    MUNI Metro: The closest MUNI stations are:

    • Haight St & Gough St (0.3 mile away) Plan Your Trip
    • Market St & Gough St (0.3 mile away) 
    • Van Ness Ave & Market St (0.3 mile away)

    BART: The closest BART stations are

    • Market St & South Van Ness Av (0.4 mile away) Plan Your Trip
    • Market St & Gough St (0.3 mile away) 

    Parking
    Hayes Valley is well served by San Francisco’s transit systems and bicycle network. We encourage using alternative transportation to attend all events at PROXY, but limited parking is available in nearby garages.

    • Civic Center Garage: 355 McAllister Street (between Polk + Larkin)
    • Performing Arts Garage: 360 Grove Street (between Gough + Franklin)
    • CityPark Opera Plaza: 601 Van Ness Avenue (between Turk + Golden Gate)

    What is a walk-in Theatre?
    The PROXY Walk-in Theater is an open-air venue with a cinema-quality screen and projector—like a drive-in theater only without the cars. 

    Most people enjoy movies at PROXY “picnic style” on blankets, our green turf (available for rent), or low camp chairs—claiming a spot on a first come, first served basis.

    TERRA Gallery
    Opening Night Gala
    511 Harrison Street

    Oasis
    Centerpiece Party
    298 11th Street

    Public Transportation
    The closest BART station is Civic Center (1 mile away) Plan Your Trip

    The closest MUNI station is Van Ness (0.4 miles away) Plan Your Trip

    Parking
    Street parking around Oasis is metered. There are several parking lots in the area. Nearby parking lot information here.

    Accessibility
    Oasis’ main space, main bar, front room, and bathrooms are wheelchair accessible. If you have questions or specific requests with regards to your visit, please email boxoffice@sfoasis.com.

    All bathrooms are single-stall, and gender inclusive. Front two bathrooms are wheelchair accessible. 

    Oasis’ rooftop patio & upstairs bathrooms are not wheelchair accessible.

    Oakland

    The New Parkway Theater
    474 24th Street

    Public Transportation
    Bus: 51, 1, 72
    BART: 19th Street Station

    Parking
    YMCA Garage
    2353 Webster St (entrance on Webster in between 23rd and 24th)

    If Frameline attendees book parking in advance there is a $5 flat rate.

    Otherwise, $2 per 20 minutes with daily max of $17
    6am-10pm Monday-Friday

    Douglas Parking Lot #54
    23rd St and Webster St (northwest corner)
    $17 weeknight flat rate, $7 Saturday and Sunday flat rate
    Pay by phone using passport parking app Zone 5162 or Quickpay mobile app Lot 1047

    Metered Street Parking
    Options on Broadway Ave, Telegraph Ave, Grand Ave, and 20th through 27th Streets. Meters run Monday through Saturday until 6pm.

    Unmetered Street Parking
    Largest concentration of unmetered parking is on Northgate Ave between Grand and 27th Streets

    Biking
    The New Parkway Theatre has ample bike parking.

    Concessions
    Concessions and a full kitchen menu are available. Please keep your masks on when not eating or drinking.

    Accessibility
    For all patrons with accessible or mobility needs, the loading zone in front of The New Parkway Theater is always available for a close drop off. Frameline volunteers are ready to assist all patrons with accessibility or mobility needs directly inside of the theater lobby; waiting in line is not required. 

    The New Parkway Theater is fully accessible with removable seating to accommodate all needs for space for wheelchairs.

    The New Parkway Theater has accessible restrooms.

    Digital Screening Room

    Learn How to Stream
    watch.frameline.org

    How to Watch Online:
    Go to watch.frameline.org.

    Ticket holders: Enter the 9 digit code from the confirmation email received after purchase into the field provided. The confirmation email is sent instantly after purchase from boxoffice@frameline.org.

    Passholders: Enter your passholder credentials in the fields provided. Passholder credentials will have been emailed to you after May 24th.

    Requirements for Windows computers:
    Windows 7, Windows 8.1 or Windows 10

    Supported browsers: Google Chrome, Firefox, Microsoft Edge, or Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

    Requirements for Mac computers:
    Mac OSX 10.12 or later

    Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

    How to Watch on Roku, AppleTV, or Amazon Fire stick:
    Download and open the Frameline app. If you already downloaded the app for our 2020 festivals, you do not need to do so again, it is the same app.

    Ticket holders: Enter the 9 digit code from the confirmation email received after purchase into the field provided. The confirmation email is sent instantly after purchase from boxoffice@frameline.org.

    Passholders: Click LINK THIS DEVICE. A pairing code will appear. On a computer or device, go to https://watch.frameline.org/pair. Login with your passholder credentials. Enter the pairing code in the field provided. This will log you into the app. Once this process is completed, you will remain logged into the app.
    Technical requirements:

    Roku: 3rd generation (2013) or newer
    AppleTV: 4th generation (2015) or newer

    Frequently Asked Questions:
    Can I watch content on my iPhone/iPad?
    Yes, you can watch content using Safari on iOS 11.2 or later.

    Note: The “Screen Mirroring” feature cannot be used. Please ensure you turn off Screen Mirroring if you encounter trouble playing content.

    Note: You cannot use a lightning to HDMI adapter to connect to your TV. Try using AirPlay instead if you have a compatible TV or streaming box.

    Can I watch content on my Android Device?
    Yes, you can watch content using Chrome on Android 6.0 or later.

    Can I Chromecast?
    You can cast to a 3rd generation or newer Chromecast stick.

    To Chromecast from an Android phone or tablet:
    Make sure your Chromecast devices is on the same Wi-fi network as your mobile device.

    After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

    To Chromecast from your computer:
    Make sure you’re using Google Chrome as your browser

    After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

    Can I AirPlay to my AppleTV?
    You can AirPlay from most browsers if you have an AirPlay compatible TVs or streaming boxes by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

    Compatible Smart TV include select Samsung, LG, Sony, and VIZIO models.

    Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

    Can I use the web browser built into my TV?
    Maybe. Unfortunately many built-in Smart TV web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

    Can I connect my computer with a cable to watch on my TV?
    You can directly connect your laptop or computer using an HDMI cable, by following these steps:

    Make sure your computer is close enough to your TV for the HDMI cable to reach.

    Connect one end of the HDMI cable into your computer.
    Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.

    Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.

    If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:

    Windows: Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.

    Mac: Go to the Apple Menu and choose “System Preferences.” Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.

    I have a pass and received an email from info@frameline.org inviting me to join CineSend.
    Yes, that is our screening platform provider. Please use that link to join our Digital Screening Room.

    I renewed my pass, does my password and email still work at watch.frameline.org?
    If you renewed, your account is still active.

    What happens if I forget my streaming pass password?
    Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

    Why does video playback stall or not play smoothly?
    We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.

    I see a black screen when I’m trying to AirPlay on my TV.
    You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

    I see a black screen but can hear audio.
    If you have an external display or TV connected with an HDMI cable, try disconnecting it. If videos play after it is disconnected, then unfortunately the display or cable doesn’t support encrypted video. Try another method.

    Why do I see a black screen after the pre-roll if I am casting to Chromecast?
    Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and restart it once the film starts playing.

    Are there geographical restrictions limiting where a film can be viewed from?
    Films are now available for viewing in the US.

    Do any of the films have viewing restrictions?
    These films are available to stream for the full duration of the festival, beginning on Friday, June 24 at 12:01am PDT and ending on Thursday, June 30 at 11:59pm PDT. Once you click play you have 72 hours to finish the film, or until Thursday, June 30 at 11:59 PDT. Note: Some films are geo-blocked to California only. These films will have this information on their page.

    I still have questions, who can I talk to?
    Please contact the box office at boxoffice@frameline.org or 415.552.5580 Monday through Friday 10am until 5pm PDT. For after-hours support, please email info@frameline.org or use the chat box on our website.

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