FAQs & Code of Conduct

COVID-19

What are the mask guidelines?
Anyone over the age of 2 is required to wear a mask except when drinking or eating. These precautions apply to all patrons and staff — including those who have received vaccinations.

Do I need proof of vaccine to attend?
Yes, all attendees must show proof of vaccination for entry to the Castro. Vaccinated patrons must present a valid vaccination card, a photo or photocopy of your card, or a digital vaccine record with a matching valid photo ID. We recommend keeping a photo of your card and your photo ID on your phone for easy access at all times.

I am vaccinated, do I still have to wear a face mask?
Masks regardless of proof of vaccination are still required. We are increasing our capacity to 85%.

What procedures and protocols are being implemented to maintain a clean and healthy environment?
Castro staff members will be sanitizing high-contact surfaces frequently. This includes all door handles, countertops, bathroom stalls, faucets, etc. Seating will also be thoroughly cleaned and sanitized between each screening. The lobby, box office and restrooms will be cleaned after each screening has started.

What is the air ventilation situation?
The Castro does NOT have a HVAC system installed and will be running their AC throughout the screenings.

What You Can Do to Help

  • If you have symptoms such as fever or cough, or if you have come into contact with someone who has these symptoms, please take care, stay home, and join us when you are well.
  • Wash your hands often, and avoid touching your face.
  • Please use the hand sanitizers available throughout the venues.
  • Please do not linger in the lobby before or after screenings.
  • Arrive on time for your screening—seating will conclude 15 minutes following each film’s start time.

Streaming

Will the films also be available to stream?
No, they will only be available in person at the Castro. 

Castro Theatre

Does the venue offer seat reserves?
The Castro does not offer reserve seating. Seats will be assigned and spaced out upon entrance.

Will tickets be sold onsite?
Yes, a limited number of tickets will be sold onsite.

What is the restroom situation?
Restrooms are gender neutral and there are ADA stalls.

Will the concessions stand be open?
No.

My pass gives me access to the in-person screenings. How do I reserve my ticket?
If your pass gives you access to in-person screenings, we will email you instructions on how to reserve your ticket. You must have a ticket to enter the venue.

Will I need to vacate the theater between each screening even if I have tickets to the next screening?
Yes, you will need to vacate the theater so Castro staff members can do a thorough cleaning and sanitize seats between screenings.

Accessibility

What films are fully subtitled?  
Paris, 13th District 

Are the venues wheelchair accessible? 
Yes, the first floor of the Castro is accessible. Please note that the ADA and companion seats are located in the back.  

Can I request ADA spots?  
If you have a request for accommodations in advance of the show or questions, please contact rflores@frameline.org 

Are there ADA restroom stalls?  
Yes, there are accessible stalls.  

Are service dogs welcome? 
Yes, on leash and under the owner's control. 

Code of Conduct 

Frameline's mission is to change the world through the power of LGBTQ+ media. Our goal is to connect filmmakers and audiences in the Bay Area and around the world; and we value the creative expression, cultural diversity, and varied perspectives that make up our community. 

While we appreciate dialogues and differing opinions at the Festival, we will not tolerate harassment, discrimination, or abusive behavior. This includes but is not limited to: 

  • Offensive comments related to race, ethnicity, nationality, citizenship status, gender identity and/or expression, sexuality, physical appearance, religion, ability, age, or economic background. 
  • Violence of any kind, including verbal or physical intimidation, sexual harassment or non-consensual physical interaction. 
  • Ongoing disruption of Frameline events. 

All Frameline audience participants, volunteers, staff, and board members are expected to follow this Code of Conduct for the entirety of all Frameline screenings and events and in all Frameline virtual spaces. 

Frameline reserves the right to revoke tickets, passes, and access to Frameline events without notice or refund, for any action that violates this Code of Conduct. Any individual who witnesses or experiences a violation of this Code of Conduct should contact a Frameline staff member immediately. If a Frameline staff member is not present, contact info@frameline.org.