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Frameline48 Platinum and Gold Passholder Registration Instructions

    For Frameline48, please note some key adjustments for Gold/Platinum Card holders. Your Gold/Platinum Card benefit provides all-access to Frameline’s in-person and streaming films from anywhere in the US. 

    As mentioned at our most recent Member Town Hall, on our Membership webpage, and in our recent Membership mailer: We are reviving a pre-2020 practice of a registration for Gold/Platinum Card holders for screenings at Frameline48’s Neighborhood venues. Access the online registration to secure your complimentary tickets, as entitled by your Gold/Platinum Card benefits, at all Frameline48 screenings at these specific venues:

    ·       The Roxie

    ·       The Vogue

    ·       KQED

    ·       The Stud

    ·       The New Parkway

    Please see further below for registration instructions. As a Card holder, you may register starting Wed, May 22 for Platinum and Thurs, May 23 for Gold. You will receive an email announcement when your registration opens.

    Screenings at our two Palace Venues (The Palace of Fine Arts and The Herbst Theatre) will not require registration to secure your complimentary ticket(s); you may simply show up to all Frameline48 screenings at those two venues with your Gold/Platinum Card QR code. Your card will be sent electronically in the days leading up to Opening Night. This email will come from boxoffice@frameline.org and will contain a link to a digital QR Code. For Palace of Fine Arts and The Herbst Theatre screenings, please have your QR code ready for volunteers to scan when you arrive at the theater venues. For our Neighborhood venues, please have your complimentary tickets ready for scanning. 

    To Register For Your Complimentary Tickets Online for Frameline48’s Neighborhood Venues:

    All current Frameline Members have an account at frameline.org, and you may access yours using your Membership ID#, which can be found on your Membership order confirmation from boxoffice@frameline.org. If you did not receive an email, please check your spam folder. You may access your account when you are ready to select or purchase your tickets. You will receive an email announcement when your registration opens.

    • Log in to your Frameline online account on frameline.org by selecting the person icon at the top right of the home page. Enter your email or Membership ID# and password. If you can’t remember your password, click Forgotten your Password? to reset it. 
    • Navigate to https://www.frameline.org/festival/browse.
    • Browse by VENUE for films at our five Neighborhood venues – Roxie, Vogue, Stud, KQED, and New Parkway.
    • Select the Book Tickets button found in the lower half of each film page.
    • Select the Ticket Type called Gold/Platinum Access.
    • You can select one ticket per Platinum Card. If you want to purchase additional tickets, you can do so at the Member discounted price.
    • You may continue shopping or select Checkout if you’ve completed selecting your films. Note that tickets sit in your cart for up to 15 minutes before being released.
    • Please review your order closely before you Finalize. Note: There is no per-ticket service charge for $0 (all-voucher) orders. Once your order has been finalized, there are no refunds or exchanges.
    • After finalizing the order, you will receive on-screen and email confirmations of your order. If you do not see the confirmation email instantly after finalization, try looking in the junk or spam folder of your inbox for it. The sender will be boxoffice@frameline.org.  
    • You will NOT need to do this for any films at the Palace of Fine Arts and at the Herbst.  Your Platinum Card allows you into all screenings at those two venues without registration. 
    • Any transactions placed without accessing your Member benefits will not be refunded or exchanged.

    If you have any questions or need assistance with your online order, please call our box office at (415) 552-5580 or email us at boxoffice@frameline.org.

    Missed out on the registration or changed your mind and want to see a film? You can show up to a Neighborhood venue and stand in our Rush line for passholders. If we have room and you arrived early enough, we can scan your QR code to allow you entrance. If you do not have access to a smartphone, you can bring a printout of your QR code or ticket to the theater. 

    Additional tickets can be purchased at a discounted Member price. If you cannot locate your Gold/Platinum QR Code by June 18, please check your email’s spam/junk for any emails from boxoffice@frameline.org before contacting the Box Office. 

    Lines at Venues:

    Gold Card Holders with Registrations at Roxie, Vogue, New Parkway, KQED, and Stud: Please join the “Priority” line with the e-ticket for your registered screening.

    Platinum Card Holders with Registrations at Roxie, Vogue, New Parkway, KQED, and Stud: you will not need to wait in line. Please find a ticket scanning associate to let them know you have a Platinum Card AND a ticket for this film.

    Gold and Platinum Card Holders who did not register for screenings at the Roxie, Vogue, New Parkway, KQED, and Stud but would still like to attend the screening, please proceed to the “Rush” line

    At the Palace/Herbst Gold Card holders: proceed to the “Gold Pass/Priority” line

    At the Palace/Herbst Platinum Card holders: you will not need to wait in line, and prior to the Festival, our Seat Captain will coordinate your reserved seating at these two venues.

    Copyright 2022 Frameline. All rights reservedSite by ED.

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