Frameline Streaming

Our Digital Screening Room

All Frameline virtual films can be accessed at watch.frameline.org and through our TV apps. You will receive instructions via email with your ticket purchase.

How to Watch Online:

Go to watch.frameline.org

Ticket holders: Enter the 9 digit code from the confirmation email received after purchase into the field provided. The confirmation email is sent instantly after purchase from boxoffice@frameline.org

Passholders: Enter your passholder credentials in the fields provided. Passholder credentials will have been emailed to you.

SYSTEM REQUIRMENTS:
Windows computers: 
Windows 7, Windows 8.1 or Windows 10 
Supported browsers: Google Chrome, Firefox, Microsoft Edge, or Opera. We recommend using the latest version of your browser. Internet Explorer is not supported. 

Mac computers: 
Mac OSX 10.12 or later 
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser. 

TECHNICAL REQUIREMENTS:

  • Roku: 3rd generation (2013) or newer  
  • AppleTV: 4th generation (2015) or newer 

How to Watch on SmartTV Apps:
(Roku, AppleTV, or Amazon Fire stick)

Download and open the free Frameline app. If you already downloaded the app for our 2020 festivals, you do not need to do so again, it is the same app. 

Passholders: Login using your Frameline45 credentials.

Ticket holders: Enter the 9 digit code from the confirmation email received after purchase into the field provided. The confirmation email is sent instantly after purchase from boxoffice@frameline.org

Watch on my TV 

You can watch content directly on select smart TVs or streaming boxes. 

  • Select the login option, and then enter the code displayed on your TV below. If a pairing code does not appear, you can enter your credentials using your remote control. 

Frequently Asked Questions: 

Can I watch content on my iPhone/iPad? 
Yes, you can watch content using Safari on iOS 11.2 or later.  

  • Note: The “Screen Mirroring” feature cannot be used. Please ensure you turn off Screen Mirroring if you encounter trouble playing content. 
  • Note: You cannot use a lightning to HDMI adapter to connect to your TV. Try using AirPlay instead if you have a compatible TV or streaming box. 

Can I watch content on my Android Device? 
Yes, you can watch content using Chrome on Android 6.0 or later.  

Can I Chromecast? 
You can cast to a 3rd generation or newer Chromecast stick. 

To Chromecast from an Android phone or tablet: 

  • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device 
  • After the video is playing, tap the "Cast" icon in the bottom right corner of the video player. If the icon doesn't appear, unfortunately casting is not supported on your device. 

To Chromecast from your computer: 

  • Make sure you're using Google Chrome as your browser 
  • After the video is playing, tap the "Cast" icon in the bottom right corner of the video player. If the icon doesn't appear, unfortunately casting is not supported on your device. 

Can I AirPlay to my AppleTV? 
You can AirPlay from most browsers if you have an AirPlay compatible TVs or streaming boxes by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn't appear, unfortunately casting is not supported on your device. 

  • Compatible Smart TV include select Samsung, LG, Sony, and VIZIO models 
  • Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software. 

Can I use the web browser built into my TV? 
Maybe. Unfortunately many built-in Smart TV web browsers don't support protected content playback. If you get a black screen or error message, it's likely that your TV is not compatible. Try another method to get the video onto your TV. 

Can I connect my computer with a cable to watch on my TV? 
You can directly connect your laptop or computer using an HDMI cable, by following these steps: 

  • Make sure your computer is close enough to your TV for the HDMI cable to reach. 
  • Connect one end of the HDMI cable into your computer. 
  • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number. 
  • Using the TV's remote control, set the TV to the HDMI input that matches the port you connected the cable to. 
  • If your computer's display does not automatically appear on your television screen, you may need to have the computer manually detect the display: 
  • Windows: Right-click on the desktop and select "Display Settings" > "Detect" > "Multiple displays", and select "Duplicate these displays"), and click Apply. 
  • Mac: Go to the Apple Menu and choose "System Preferences." Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key. 

I have a pass and received an email from info@frameline.org inviting me to join CineSend. 
Yes, that is our screening platform provider. Please use that link to join our Digital Screening Room. 

I renewed my pass, does my password and email still work at watch.frameline.org
If you renewed, your account is still active. 

What happens if I forget my streaming pass password? 
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in. 

Why does video playback stall or not play smoothly? 
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router. 

I see a black screen when I'm trying to AirPlay on my TV. 
You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player. 

I see a black screen but can hear audio. 
If you have an external display or TV connected with an HDMI cable, try disconnecting it. If videos play after it is disconnected, then unfortunately the display or cable doesn't support encrypted video. Try another method. 

Why do I see a black screen after the pre-roll if I am casting to Chromecast? 
Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and restart it once the film starts playing. 

Are there geographical restrictions limiting where a film can be viewed from? 
Films are now available for viewing in the US. 

Do any of the films have viewing restrictions? 
Yes, Cut! Is only available to stream October 23 – 24. Please note that We Need to Do Something is only available in-person at the Roxie.  

I still have questions, who can I talk to? 
Please contact the box office at boxoffice@frameline.org or 415.552.5580 Monday through Friday 10am until 5pm PDT. For after-hours support, please email info@frameline.org.