Log In.

You must be logged into your account in order to redeem a package online.

If you have any questions, contact the Box Office at boxoffice@frameline.org

How do I . . .

Redeem a Patron or Supporter Member Benefits Voucher Package? 

• Log in to the member account that received the benefits package.
• Browse the Festival to find the films you'd like to see.
• Click on Shop -> Redeem Package
• Select the package you wish to redeem.
• Enter Film Title or Screening Code.
  
• Select the number of tickets.
• At this point, you may continue selecting/redeeming. Note: You may make only one selection at a time. Do not hit the "Back" button on your browser.
  -or-
  If you've selected all your films, click "Finished" to review your Cart.
• From the Cart, click "Checkout" to complete your transaction.
• On the final Checkout step, please review your order closely. This is your last chance to check dates and showtimes.
• Click "Place Order." You will receive an on-screen and email confirmation of your order.  

Redeem Single Ticket Vouchers Online
For a voucher to be valid online, it must have either a 10 or 11-digit alpha/numeric code printed above the words "Ticket Voucher."

The following vouchers may be redeemed online:

• Sponsorship Vouchers for Frameline32.
• Board/Staff Vouchers for Frameline32.
• Volunteer Vouchers earned during Frameline32.
  (Sorry, Volunteer Vouchers from Frameline31 cannot be redeemed.)

Instructions:

• Log in or Register.
• Browse the Festival to find a film you'd like to see.
• Select the desired film.
• On the film's detail page, click "Buy Tickets" for the screening you want.
• On the next screen, enter your voucher number in the "Redeem Voucher" field and click "Redeem." You do not need to select a quantity.
• At this point, you may continue browsing for films.
  -or-
  To proceed to Checkout, click "Cart" at the top of the screen. The cart subtotal will reflect all your films combined, minus the films purchased with vouchers.
• From the Cart, click "Checkout" to complete your transaction.
• You will be asked to confirm your billing information whether or not your balance is $0. Click "Confirm" to proceed. Note: There is no service charge for $0 (all-voucher) orders.
• On the final Checkout step, please review your order closely. This is your last chance to change your order. Remember, there are no refunds or exchanges.
• Click "Place Order." You will receive an on-screen and email confirmation of your order. If claiming at Will Call, please bring this with you to your first show's Venue Will Call station along with a valid photo ID.